Delivery & Shipping

1. General Information

Biljana Karan offers worldwide shipping with FEDEX / UPS / EMS & DHL Express. Deliveries can be expected to arrive within 1-5 business days from the time of shipment. However, all our clothes are made to measure. Please allow 7-14 days for the making and delivery of your order to your desired place once purchased.

2. Delivery

Items offered on our website are available for delivery worldwide. However the time necessary for shipment may vary depending on the time needed to make the garment, the location it is shipped to, and the chosen carrier for the service. Once you place your order you will receive an email with information about the time needed to produce the particular item and the moment it is done and your package has been dispatched, you will receive an email with a unique tracking number available for you to track your order. At the time of delivery, the Client shall be required to check: That the number of packages delivered corresponds to the number shown on the delivery note. That the packaging is intact, not damaged, wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier. Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Unless there are exceptional circumstances, we make every effort to fulfill your order as soon as possible.

Deliveries are sent during normal business days between Monday and Friday, except holidays. Please note we do not ship on Sundays.

Once your order has been dispatched, you will receive an email containing shipping confirmation, your tracking number and a link to the tracking portal. In case of any delay to processing times, you will be notified by email.

Delivery to European countries: 1-2 days. Delivery to USA and CA: 2-3 days. Delivery to the rest of the world: 2-4 days.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our hands, and vary widely from country to country, so we are unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you are not surprised if there are any unexpected delivery charges at your end.

5. Shipping Costs

Orders above 500$ are free of charge worldwide.

Charging shipping costs: for orders within Europe the cost depends on the country.

For orders outside Europe, the customer is charged with shipping costs € 40 (including VAT) per order for shipment.

Upon completion of the order, an e-mail is automatically sent with the analysis of the order. The customer does not need to do anything else.

To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

6. Questions

If you have any questions regarding the delivery and shipment or your order, please contact us at info@biljanakaran.com

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