Terms & Conditions


The Biljana Karan website is an online store selling products and services via the Internet (hereinafter referred to as “online store” or “website” or “website”) with e-mail address info@biljanakaran.com (hereinafter referred to as the “Company”). The following terms and conditions will apply to the use of the online store with the trademark Biljana Karan. Any user who enters and trades or uses the services of the online store (hereinafter referred to as “visitor” or “user” or “customer” depending on whether he is limited to visiting the store only or places an order and buys products and services) is considered to consent and unconditionally accept the following terms expressed herein, without exception. If a user does not agree to these terms, then he must be responsible for refusing to visit, use of the website as well as any transaction or use of the services of the online store. However, any action of the user in the online store, such as his browsing, registration in the Company’s newsletter, or purchase of products, is considered as an unconditional acceptance of these Terms of Use.


The Company reserves the right to modify or freely revise the terms and conditions of use and transactions from the online store, at any time deemed necessary, and undertakes to inform consumers of any change through the website of the online store. Any changes will take effect from the date of posting on this website. It is clarified that any change in these Terms of Use does not include orders that the customer has already placed in our online store, before the entry into force of the amendments in accordance with the above. The use of Biljana Karan website after the above mentioned modification, is considered as acceptance of the Terms of Use, as they were modified. Contracts through the online store are drawn up in English.


The Company is committed to the accuracy, truthfulness and completeness of the information provided in the online store, in terms of the Company’s identity and the transactions provided through the online store. The Company, within the framework of good faith, is not responsible and is not bound by entries of electronic data that were made by mistake / omission during the joint experience and is entitled to correct them whenever it realizes their existence. The above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this website or due to force maneuver.


The Company in the context of its transactions from the online store is not responsible and is not liable for any damage or loss resulting from the cancellation of orders, from non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but it informs based on the kept data on the availability or non-availability of the interested customer and undertakes in case of change of these data, to inform the customers on time about the non-availability. It bears no further responsibility. Biljana Karan has received all the necessary technical and other means in order to immediately inform the available quantity of our products,

In the context of good faith and transactional ethics, the Company is not obliged to accept an order and conclude the sale of products and / or services, which due to a typographical or computer error, appear in the online store with an incorrect price, that is, less than or greater than that applicable for that period. If such an error in the order price is found only in part of the ordered products, then the order is valid and normally executed for the other products and is considered incomplete for the products in which the error was found, unless the items in the order are related, are to be used as a single whole and operate as a unit with each other and the Customer states that the partial fulfillment of the order does not serve his needs or interests.

The online store provides the content (information, names, photos, illustrations), products and services available through the website “as is”. In no case is the Company liable civilly or criminally for any damage (positive, specific or derogatory, which is indicative and not restrictive, divisive and / or cumulative consists of loss of profits, data, lost profits, monetary satisfaction, etc.) which Anyone visiting the online store or a third party for any reason related to the operation or not and / or use of the website and / or inability to provide services and / or products and / or information available from him and / or from any non-ep external third party interventions to products and / or services and / or information available through it.


The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the online store. Specifically, for each available product the link BUY / ADD TO CHART is active, while for each unavailable product the link BUY / ADD TO CHART is not active and in its place the message “Out of stock” appears. The Company reserves the right to sell its products if they are not available at the time of ordering. In this case, the Company reserves the right not to accept this order and therefore not to sell the sale. Any payments will be refunded to the Customer without undue delay, in the same way that the Customer has chosen to pay for his order. Special cases of availability are the following:

Products marked SALE -X% or WEB ONLY SALE : The prices of these products are valid until stocks are exhausted. For these products, a strict order of priority time is observed in the execution of orders.

The Company reserves the right to inform the Customer in case of assistance of subsequent reasons that make the product unavailable or for the possible (new) delivery time if there are reasons for delay in delivery. In this case, if it is considered that the delay makes the transaction unprofitable for the Customer, the Customer is entitled to unilaterally cancel the order with a written statement (by email to info@biljanakaran.com. If the order is canceled and the contract of sale is terminated, the Company must return, without undue delay, all the money paid to it by the Customer.

The availability of products available through the online store may differ from the availability of products available through physical stores. Therefore, there are products that may be available for purchase from physical stores and not from the online store, and vice versa. This is due to the limited availability of these products. A special case is the Web Exclusive products which are available only through the online store and for which a strict order of priority time is observed in the execution of orders.


All content of the online store, including distinctive titles, badges, images, graphics, photos, drawings, texts, etc. Are the intellectual property of the Company and are protected under the relevant provisions of Macedonian law, European law and international conventions or intellectual property of third parties for which the Company has received a license for its own exclusive needs and for the operation of its online store. It is forbidden any copying, transfer or creation of derivative work based on this content or misleading the public about the actual provider of the online store. Reproduction, republishing, uploading, announcing, disseminating or disseminating any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and distinctive features listed and described by the online store with the trademark Biljana Karan or the products or services of the Company or third parties, constitute assets of the Company or third parties respectively, protected by the relevant laws on brands.


The newsletters that the visitor / user of the services of the website receives upon registration of his / her freedom in the mailing lists are the intellectual property of the Company and are therefore protected by the relevant provisions of Macedonian legislation and international conventions. The Company reserves the right not to register a person in the recipient lists or to delete him from them. The Company may maintain a file with the recipients email addresses for sending other informative or financial messages in addition to the newsletters unless the recipient wishes to do so.

Biljana Karan is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISPs (Internet Service Providers) for their delivery. Newsletters can end up in the “Unwanted Mail” folder. In case the user no longer wishes to receive informative newsletters or wishes to be deleted altogether from the website’s information delivery system, he may inform the Company using the website’s contact form or via the corresponding link that appears in the newsletters he receives. The site uses a provider (third party company) to identify (tracking) recipients of newsletters. It does not provide third parties with information about name, surname, home address or other personal data.


Orders are shipped exclusively by courier. When registering the order, the customer selects the postal address to which he wishes to send his order, in the section delivery. Once the registration of the order is completed, an email is automatically sent to the customer with the analysis of his order.


Charging shipping costs: for orders within Europe the cost depends on the country.

For orders outside Europe, the customer is charged with shipping costs € 40 (including VAT) per order for shipment.

Upon completion of the order, an e-mail is automatically sent with the analysis of the order. The customer does not need to do anything else.

In case of any defect of any product, the customer can notify the company either by phone +389 77 910 235 or by e-mail (info@biljanakaran.com) stating the defect of the product. Any return of the goods must be completed within fourteen (14) calendar days from the date of receipt and must be made through the courier company cooperating with the online store at the customer’s expense, based on the existing pricing policy. If the product is found to be defective, the customer may request either a refund (plus courier costs) or replacement of the product (plus courier costs again).

In case of a non-defective product , it is possible to return it if: (a) An email to info@biljanakaran.com is written regarding the return and the product is sent to Biljana Karan through the courier company that cooperates with the online store. The return of the product must be completed within fourteen (14) calendar days from the date of receipt and (b) the items and package have not been violated and are in their original condition. The products haven’t been worn outside, altered or washed and are with the price tag attached. In this case the customer is charged with shipping costs.

Returns are sent exclusively to “address of the company”. No refunds are accepted at another company address.


The online store reserves the right to modify the services provided or to suspend the provision of them temporarily or permanently, with or without notice. In any case that the Customer makes use of the services of the online store, it is considered that he has unconditionally accepted these terms of use and unreservedly acknowledges that the online store is not liable to the customer for any modification, postponement or cessation of service.


The online store does not bear any responsibility for any damage caused to the Customer by the exchange of information during the use of the services of the online store resulting from loss or delay in receiving or not receiving or altering data.

The information about the products of the online store is not and does not replace any medical advice and generally any advice of any health scientist. The information that accompanies the products is provided for informational purposes only.

The online store always acts in good faith and within the framework of what is provided by law and these Terms of Use. It has therefore taken and continues to take all necessary technical or other measures and makes every effort to (a) ensure that the site and the online store operate smoothly and uninterruptedly without problems, interruptions, delays, errors or errors, (b) data / information provided and transmitted through this website on the one hand not to be altered on the other hand to be protected by the creation of backups, as the security systems of this website u subject to restrictions,

In addition, the online store provides no guarantee (a) for the suitability, effectiveness, adequacy of its products regarding the purpose for which it is intended for use and (b) for the correct and appropriate execution of the transaction obligations of other users of the website and its services.

The online store makes reasonable efforts to maintain and make its content available. It bears no responsibility for any kind of damage (positive, negative, negligent, intra-contractual or otherwise) arising from the inability of users to access it, the cessation of all or part of it, the delay, non-delivery, interruption or poor quality of reception of its services or loss of their content, the existence of any kind of errors. It is not responsible for any technical problems that may occur to users when they attempt to access the site and during it and are related to the operation or compatibility of their own infrastructure with the use of the website.

In addition to what is explicitly defined herein, Biljana Karan bears no civil, criminal, or otherwise liable to you and / or any third party for drawing rights from you, in case any of the above, when using the services and / or of the products of this online store will be directly, indirectly, incidentally, economically or otherwise damaged, evasive profits due to: (a) errors, omissions, technical failures, failures or malfunctions of the telecommunications Network, the Website, the Internet, of Internet Service Providers, (b) permanent or temporary cessation of operation of the website or certain services and / or in the cessation of the provision of certain products through the online store, (c) events, situations, actions,

The online store is reserved for the delivery time of the products in cases of force major.

The Website may include links to other websites. Under no circumstances should it be considered that it accepts or accepts the content or services of other websites that may be linked and explicitly disclaims any responsibility for any content, privacy policy, quality of content and services. In addition, it bears no responsibility for any unavailability of these websites, their privacy policy, the quality and completeness of their information and services. The website does not control and does not carry out any precautionary checks of the content and information published and disclosed by third parties and does not bear any responsibility for them.

Biljana Karan website is only responsible for fraud and gross negligence, in case the user is harmed by the information and services it provides.

Customer Obligations The Customer of the online store is obliged to:

Not to use the website of the online store to carry out transactions, which may result in the prosecution or initiation of any civil or administrative proceedings against the online store, for transactions that are indicative but not exclusively described in the Penal Code , in Special Criminal Laws, in Telecommunications Legislation, in the Legislation for the Protection of Personal Data as well as in the relevant provisions or directives of the European Union or the s National Telecommunications Commission, the Privacy Authority and any other Public or Administrative Authority and Service.

Not to infringe any form of Copyright of the Company or third parties.

To strictly comply with the current Terms of Use of the online store as well as the current regulations for the protection of personal data of its subscribers and / or visitors to its websites.

Provide complete and true personal information during the process of registering as a customer.

Update his / her personal registration details so that they correspond at all times to his / her true personal information. In case of inaccuracy of the customer’s registration details, the online store has the right to immediately deactivate the customer’s account by informing him.

Keep a secret and do not disclose to third parties its password (PASSWORD) to the services of the online store. It is also obliged to IMMEDIATELY inform the online store via email to the email address – for any unauthorized use of the password and its password. The online store is not responsible for the unauthorized use of its password if it has not been previously notified.

To confirm that he has left his personal account at the end of each session.

Provide correct and true Payment and Delivery Information for orders placed in the online store.

It is forbidden to use the website and the online store to send in any way, publication, transmission of any content is illegal, threatening, offensive, defamatory, immoral, vulgar, obscene, reinforces or expresses racially abusive, national or other discrimination, discrimination third parties in any way.

Any action or omission that (a) infringes any patent, trademark, trade secret, copyright or other property rights of both the Company and third parties is prohibited, (b) contains viruses or other software that may cause interruption, damage, destruction or impede the operation of any software or cause damage to the reputation and reputation of the Company of its Partners and Associated Companies and / or other users / Members / consumers, or may infringe any personal or other data of the users of the website / online store.

In addition, it prohibits :

Any access or attempt to access information and data (including personal data) circulated through the Website and for which there is no authorization or power of use.

Access to the online store for the purpose of creating or producing a product or service that competes with the Company’s products / services.

The facility in any way and by any means of third parties to gain access to the data granted to Biljana Karan by its users.

Any form of software piracy, hacking and / or interception, copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of data production work (including personal data) and information, including of content and material (photos, graphics, texts, etc.) of the site.